Returns & Exchanges

 

Effective Date: 2 September 2025


At drk.me, operated by D R K Fashion Trading LLC, we want you to be fully satisfied with your purchase. If something isn’t right, our returns and exchange policy makes it simple to send items back.


🔄 Return & Exchange Window

 

  • You may return or exchange items within 14 days of delivery.

  • Items must be unused, unworn, and with the original tags attached.

 


📦 How to Start a Return or Exchange

 

  • Email us at support@drk.me with your order number and reason for return/exchange.

  • Our team will guide you through the process and provide return instructions.

  • Once we receive and inspect the item, we’ll confirm your refund or exchange.

 


💰 Refunds

 

  • Refunds are issued to the original payment method used at checkout.

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

  • Shipping fees (AED 15 / AED 50) are non-refundable.

 


🚚 Return Shipping Costs

 

  • UAE & GCC returns: Return shipping is covered by the customer unless the item was faulty, damaged, or incorrect.

  • In case of defective or wrong items, we cover the return cost and issue a full refund or replacement.

 


⚠️ Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned:

 

  • Worn shoes or apparel

  • Items without original tags

  • Final sale or clearance items

 


📩 Need Help?

If you have any questions about your return or exchange, our team is here to help:

 

  • Email: support@drk.me

  • Live Chat: Use the chat button at the bottom-right corner of our website to connect with a DRK support agent in real time.