Returns & Exchanges

Effective Date: 2 September 2025


At Dorko, we take product quality seriously and ensure all items are inspected and accurately described before dispatch. Please review the information below carefully before submitting a return or exchange request.

 

 

Return & Exchange Eligibility

 

Returns or exchanges are only accepted if:

 

  • The item received is damaged

  • The item received is defective

  • The wrong item was delivered

Requests must be submitted within 14 days of delivery.


Items must be:

 

  • Unused and unworn

  • In original condition

  • With all original tags attached

If no defect, damage, or discrepancy is identified after inspection, the request will be declined.

 

 

Returns Not Accepted

 

Returns or refunds are not accepted for:

  • Change of mind

  • Personal preference (fit, style, comfort, color expectations)

  • Dissatisfaction with price or perceived value

  • Items that match the product images, description, and specifications listed on our website

 

 

How to Start a Return or Exchange

 

All returns and exchanges are self-service and must be submitted through our online return portal.

 

Start your return or exchange here:

https://drk.me/returns

 

Through the return portal, you can:

  • Enter your order number

  • Select your return or exchange reason

  • Upload photos when required (to show the item is in original condition and that all tags are still attached)

  • Choose your preferred resolution

 

You will receive full instructions once your request is submitted.

All requests are reviewed after the item is received and inspected.

 

 

Refunds

  • Refunds are issued to the original payment method used at checkout

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

  • Original shipping fees (AED 22) are non-refundable

Refunds are processed only after the returned item passes inspection and is approved.

 

 

Return & Exchange Shipping Costs

 

UAE Customers

  • Return and exchange shipping is the responsibility of the customer

  • A flat courier fee of AED 22 applies to each approved return request

  • Exchange courier fee (pickup + redelivery): AED 35

If the item received is confirmed to be faulty, damaged, or incorrect, we will cover the return shipping and provide a full refund or replacement.

 

 

GCC Customers

  • Return shipping is the responsibility of the customer unless the item was faulty, damaged, or incorrect

  • For defective or wrong items, we cover the return shipping and issue a full refund or replacement

Shipping fees for GCC orders are displayed in the return portal.

 

 

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for:

  • Worn or used shoes or apparel

  • Items missing original tags or packaging

  • Final sale or clearance items

 

 

Need Help?

 

Email: support@drk.me

Live Chat: Available through the chat button on our website

 

 

Final Notes

By placing an order on drk.me, you acknowledge and agree to this Return & Exchange Policy.